No, it's really nothing like this...
The manager is livid.
'AM I SHOUTING?' she
says in a raised, pointed voice.
'ISTHISABUSIVEBEHAVIOUR?'
She's directing her comments, not towards me, but to the girl next to
me. The girl, from Sri Lanka and probably one of the most precarious
workers in the whole place, looks to me and then to the boss. She
pauses. 'No ma'am you are not shouting', she says as if this is the
most obvious thing in the world.
I'm seething. Trying to
pit her against me, intimidating her to intimidate me, deny that this
whole abusive power relationship is playing out before our eyes.
Leva the supervisor
turns to me and says bluntly, 'You need to change your attitude' and
turns away.
'No, YOU need to change
your attitude' I snap back.
I stand there with my
elbows on the sign-in counter glowering at her back.
She turns around in
disbelief. The manager starts shouting again.
Leva softens slightly
and cutting through the noise, says, 'Look, I had to do your rooms, I
had to follow the girls around all of the day asking who could do
extra rooms, and it was hard for us'.
'So there's no rooms
for me today?' I say, swallowing nervously.
'No, there's no rooms
for you', says Leva in a gentler tone.
'So..... I should just
go now?'
'Yes',
'And come back
tomorrow?'
'Yes, if you want
to...... Do you want to come back?'
Fucking hate this place
and I dread coming here.
'I do yes, I want to
work'.
'So we'll see you
tomorrow'.
I nod, semi-earnestly,
and walk back to the locker room. It's in bad shape. The lavs are
always missing toilet paper, and the doors don't shut properly.
Notices on the walls above the sinks say 'PLEASE RESPECT YOUR
COLLEAGUES AND DO NOT WASH YOUR FEET IN THE SINK'.
I still don't have a
locker or a pass, so my stuff just sits in a pile. I get changed and
put on my rucksack and decide to come back to the office to
apologise.
The Manager is sitting
primly above paperwork.
'Look, I'm sorry', I
say.
'This didn't happen',
she snaps without looking at me. 'Forget it'.
I'm seven hours free
but seven hours down on my pay. I won't get paid for coming in today
– or will I?
I see Wanda outside
having a smoke at the staff exit. I've taken up smoking since I
started here, to get time with people. Smoking areas are ideal for
talking to people because you've got the time it takes to roll or
spark a cigarette and smoke it to strike up a conversation. You've
got a reason to be there. It's natural to chat. Every other space is
either full of people getting dressed or people in the lift, people
struggling to eat before they have to be back out on the floor, or
just getting out of the hotel fast. Here, at the exit, there are
smokey pauses.
I retell Wanda the
story and how I lost my cool with the bosses.
“I used to work at
the (X) in Euston”, she tells me. “There, they treated me badly.
There was a supervisor there who would order me around, and bark at
me as if I were a dog. But, as I was raised to stand up for myself
but to never shout and to keep dignified, I told her, calmly and
clearly: 'Listen, you do not speak to me like that. You do not
disrespect me in this way and I will not allow it.' And you know, I
complained about her and they did listen to me and I ended up getting
transferred here. I won't take any crap of anyone. I know my rights”.
I take a short drag on
my rollie and smile straight at her. Have I met a potential activist
here?
Hi!
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