I’m seeing bathroom
taps in my sleep. It's the repetition of the work. I'm being broken
in.
First it was five rooms a day, then 10 and now up to 11 and 14. Because the hotel is quiet, they're taking rooms off me and giving them to the other girls. I don't mind but I don't quite understand whether I’m being paid per room or by the hour. Girls with a different agency say it's by the room - £3.25 per room. If it's by the room then the pressure's higher than by the hour.
First it was five rooms a day, then 10 and now up to 11 and 14. Because the hotel is quiet, they're taking rooms off me and giving them to the other girls. I don't mind but I don't quite understand whether I’m being paid per room or by the hour. Girls with a different agency say it's by the room - £3.25 per room. If it's by the room then the pressure's higher than by the hour.
The supervisors are chastening me and urging me to work harder and faster.
I've been getting the
order of the R2 spray on the bath chrome and taps a bit wrong for a
couple of days now and it means I've been leaving slight water marks
rather than the sleek, silver, mirrored shine the supervisors and
guests expect.
It's making me really
anxious.
The supervisors will
open the door abruptly. As much to 'catch' me as it is because they
themselves are under huge pressure to check every room in a short
space of time.
Divesh, one of the more
angsty ones tells me staccato-like: 'You have not cleaned properly.
You have left water mark. You have left urine on the toilet seat, you
must do this properly. If you want I can help, if you don't want, I
will not help. Come back and re do the bathrooms'.
I keep sloping back and
re-spraying, re-wiping....
I’ve got to get those
taps right...
The lived-in rooms -
AKA the stays or the occupieds – are interesting. Despite their
uniformity you're entering into a private, personalised space, made
intimate with things: souvenirs, shopping, books, notes.
I pick up peoples'
clothes off their unmade bed or the floor. I fold pijamas, nighties,
trousers, even socks and boxer shorts. I tuck a bear into a child's
bed. Sometimes the adults have cuddly toys too....whatevs.....I tuck them in too.
I place belongings
carefully to the side, in a neat way as I clean a desk or a sink.
I'll stack reading books. Fold newspapers. Arrange toiletries. It's a
form of care. I like the idea of the guest, the welcome to
whoever it is, and making them feel like they are cared for.
It's a cultural thing, it's a human thing. It's a bit like being a
temporary, brief, home-maker. A housekeeper. Well, that is the
department.....
Yep. We do.
Yep. We do.
In one room, a deluxe suite, I walk in and immediately spot a pile of white powder on the desk.
I freeze.
I look around.
This is a family suite.
This ain’t no scar face gangsta pad.
I inspect it a little
closer. There's a sports bottle nearby. It's definitely got to be
some kind of glucose drink powder. I clean around it carefully and
chuckle to myself thinking that the guest is going to wonder whether
the room attendant thought they were a coke-head. Chuckle. But then I
realise they won't even give me a second thought. They won't have
even noticed I was here.
A high point of the day
is a departure room with a leftover box of milk chocolate Brazil nuts
in it. There are three left inside. SCORE. I guzzle them immediately.
It's 3pm and I’m flagging and their sweet thick creaminess is a
welcome lift.
What we encounter in
the rooms shapes our day. Small surprises, insights, chop up the
monotony. Sparks imagination, or revulsion.
We peer into and
briefly audit someone's stay in the city; catch a glimpse of their
passing lives.
Not so bad
The channel they were
watching or the radio station they were listening to; the books they
read, the takeaways they ate, the clothes they wear, their
medication, their (usually very expensive) face creams, make up,
perfume and jewellery. And their toe nail clippings, old cotton buds,
and condoms, used tissues. It's all there. Little shreds of, and
windows into their work, their play, their holidays...
If you're really unlucky..
There are barely ever any tips or communication left for us.
We're literally
invisible. And so are they, the guests.
It's lonely work. It's
silent work.
Before I go to sleep at
night or if I wake up too early, nervous about being late for work,
and slip back into a fitful half-sleep, I see the bathrooms, I see
the large wooden headboards, I see the corridors. I don't see people.
I just see fittings and furniture, and the linen and mirrors that
thread people through these hundreds and hundreds of rooms.
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